Refund Policy

At HeatherFashion, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward return and refund process.

Return Period:

• Returns are accepted within 60 days from the date of purchase.

Product Condition:

• Items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
• Items that are damaged, altered, or not in resalable condition will not be accepted.

Refund Procedure:

• To initiate a return, contact service@heatherfashion.shop to obtain a Return Merchandise Authorization (RMA) number.
• Once your return is received and inspected, we will process your refund to the original payment method within 5-10 business days.
• Refunds exclude original shipping costs unless the return is due to our error (e.g., defective or incorrect items).

Exclusions:

• Sale items, clearance products, or items purchased through special promotions may be non-returnable or subject to specific conditions.
• Personalized or custom-made items are non-returnable unless defective.

Return Shipping:

• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

For assistance with returns, please contact our customer service team at service@heatherfashion.shop.